Change a Reservation
Can one person (or more)
in a group booking cancel or modify
their vacation package?
Because all changes to a vacation
package reservation must apply to
all passengers on the record,
modifications cannot be made for
individual vacation package
travelers.
Can changes be made to a
vacation package booking once
ticketed?
Changes can be made to a vacation
package booking once ticketed
provided that the airfare rules
allow changes and/or the change is
made prior to 12:01AM Central Time
of the date of departure.
No changes can be made on or
after the departure date.
Can I change ONLY the air
portion of my vacation package,
either the outbound or return
flights?
Because a vacation package is a
booking that includes both air +
hotel, flight dates cannot be
changed without also changing the
hotel portion of the trip.
You are welcome to modify the
entire trip, cancel the entire
package and book a new package with
new dates, or cancel the package and
book either an air or hotel
reservation separately.
Please be advised, however, that
there will be fees and penalties for
the package cancellation.
Email: For your
convenience, if the issue does not
need immediate assistance you may
submit your question by email by
clicking here. We will make
every attempt to reply to you within
3 hours.
Can I change or cancel
one portion (air or hotel
reservation) of my vacation package
and keep the other?
Because a vacation package is a
package booking, you can not cancel
one component of the vacation
package while keeping the other. You
are welcome to cancel the entire
package and re-book the air or hotel
reservation. Please be advised,
however, that there will be fees and
penalties for the package
cancellation.
I have a vacation package
booking. Can I fly standby on a
different flight than originally
booked?
Unfortunately, you may NOT fly
standby for an earlier or later
flight even if the travel date is
the same.
If you would like to make a
change to your vacation package
booking, please contact one of our
Customer Care agents and we'll be
happy to assist you.
Cancel a Reservation
Can I change or cancel
one portion (air or hotel
reservation) of my vacation package
and keep the other?
Because a vacation package is a
package booking, you can not cancel
one component of the vacation
package while keeping the other. You
are welcome to cancel the entire
package and re-book the air or hotel
reservation. Please be advised,
however, that there will be fees and
penalties for the package
cancellation.
Can one person (or more)
in a group booking cancel or modify
their vacation package?
Because all changes to a vacation
package reservation must apply to
all passengers on the record,
modifications cannot be made for
individual vacation package
travelers.
Refunds
Can I get a refund on my
vacation package if I cannot go on
my vacation?
All cancellations are subject to
a penalty imposed by the vendor.
Cancellation charges will also be
imposed for any air / hotel / car or
other ground transportation supplier
chosen in your itinerary.
How long does it take for
a refund credit to show up on my
credit card account?
We make every attempt to process
your refund as quickly as possible.
The maximum timeframes is 30
business days from processing for
the refund to appear in your
account.
Credit Cards
What credit cards do you
accept?
Our preferred credit card is
MasterCard.
We also accept Visa, American
Express, Discover, and Diner's Club.
Can I pay for a
reservation by cash or check?
All reservations booked on our
site must be purchased with a credit
card.
You will need to contact the
airline, hotel or car company
directly to book a reservation using
a form of payment other than a
credit card.
We currently accept the following
major credit cards for most travel
reservations:
- Master Card
- American Express
- Carte Blanche
- Diners Club
- Discover
- Universal Air Travel Plan
Card
- Visa
Children and Infants
Are the vacation
package Additional Services
pricing different for adults and
children?
All passengers requiring
Travel Extras will be priced as
adults at this time.
How do I add my
infant (lap child) to a vacation
package booking?
If you're traveling with an
infant/lap child (no seat
required), make the vacation
package booking for all
passengers excluding the infant.
Once completed, you will need
to contact one of our customer
care agents so that we can make
a notation in your travel record
that you are traveling with a
lap child.
You may e-mail us this
information. Please be sure to
include the child's name and age
(e.g. "Jane Doe will be
13-months old at time of
travel"). To send an e-mail,
click here.
Are infants charged
for ground transfers in vacation
package bookings?
If infants are charged, it
will be clearly identified
within the vacation package
Additional Services option by
identifying an age range.
Generally, children under the
age of 3 are not charged for
ground transportation services.
Vacation Package Details
What is a vacation
package?
Vacation packages gives you
access to special rates only
available when you book your flight
and hotel at the same time--and
that's just the beginning. You've
still got the same flights to choose
from, along with thousands of top
hotels at discounted rates.
Using a vacation package is easy.
Just select the Flight + Hotel
option when conducting your search,
and we'll show you the best trips
available.
Try a vacation package today.
It's quick, it's convenient and best
of all, it will save you money.
If a Vacation package
transfer is shown as 'round trip,'
can it be divided in half to get the
price for a one-way transfer?
No. If a rate is published as
"round trip," it must be purchased
as "round trip".
Do I need to reconfirm my
flight before departure?
For domestic travel it is not
required the airline to reconfirm
your flight. Some international
(non-U.S.) airlines do require
passengers to call and reconfirm
flights. This must be done directly
with the airline 24 - 72 hours prior
to departure. |
